Frequently Asked Questions Answered

You may contact us via phone at (855) 640-2354 or in-person at 799 Castlewood Dr, Greensboro, NC 27405.

Our Leasing Office is open 6-days a week, Monday – Thursday 9:00 a.m. to 7:00 p.m., Friday: 9:00 a.m. to 6:00 p.m and Saturday 10:00 a.m. to 5:00 p.m.

We do accept location requests as entered into the Interest page on the application, but requests are not guaranteed and will be taken on a first come first served basis according to lease sign dates and availability.

Your security deposit covers damages to your bed-space, living/dining room and kitchen that are considered above and beyond normal wear and tear. The deposit will also be applied to any move out charges for cleaning, utilities, or other fees as applicable.

Rental installments can be paid electronically through your personal Resident Portal with a credit/debit card or e-check, in-person or mailed via check, cashiers’ check, or money order. Cash payments are not accepted.

Rental installments can be paid with student loan disbursements; however we do not have the ability to receive distribution directly from the disbursing entity.

Apartment homes are guaranteed on the lease start date indicated on your lease.  If you need to move-in before your lease start date, you must receive written approval from the property manager; documentation and additional fees may be associated with early move-ins.

All utilities: water, sewer, cable TV (including HBO and Showtime), internet and garbage are all included in your rent; an electric allowance of $30 per bed per month is included in your rent. Any usage over the allowance will be equally split and billed to each resident in the apartment. There is a monthly service fee of $3.75 for Conservice Utility Management which covers the cost of service for billing roommates for their portion of utility charges, making it easier for everyone.

Washer/dryer, dishwasher, microwave, fridge/freezer, stove/oven.

No, we’re sorry but pets are not allowed.

Yes, all residents are required to carry liability insurance per the terms of the lease agreement. B.HOM offers a low-cost liability insurance program that meets the requirements of your lease agreement and can be billed monthly along with your monthly rental installments. Click here for more information.

All applications include a “preferred roommate” field for you to list any requested roommates. We cannot guarantee any roommate requests, but we do our best to keep requested roommates together based on availability.

Anyone can live in our units as long as they meet our qualification guidelines.

The online housing application includes an Interest page with several questions related to cleaning habits, sleeping habits, studying habits, hobbies, etc. This data is used for roommate matching. We do not guarantee a perfect match for all roommates.

You can transfer units based on availability. Transfer fees and documentation will be required before you can pick up new keys.

All residents have a 24-hour Resident Portal where maintenance requests can be submitted. Requests can also be submitted over the phone or in person at the office. Maintenance requests are completed in order of priority and date received. Most requests will be completed within 48 business hours. Any delays will be communicated to the resident. After hours emergencies must be reported to the office via the after-hours service line and will be responded to within 1 hour.

Our office staff are ready and willing to help however we can. Please call or stop by the front desk to discuss your situation and the appropriate person will address it. You can also submit all inquiries through the 24-hour Resident Portal.

Our community provides housing all year round and would love to accommodate you for the summer months based on availability.

Once your lease is signed, you are fully responsible for that contract. If you wish to cancel your lease, you will need to find someone to take over the lease contract and pay any applicable re-let fees. The new applicant will need to pass the credit, background and eviction screening before they are approved to take over your lease contract.

The community does not allow subletting, but we do allow you to re-let the remainder of your contract at any time during the lease term. There is a re-let fee due at the time of move out and your specific fee is outlined in your lease. A new tenant, who passes our screening requirements, must first be found to take over the remainder of your lease contract before the re-let is approved.